New Clients – Welcome!! We are so thankful for your business! The first thing you should do after booking your first appointment with us is check your email for your Vagaro login credentials and finish building your profile! Then, please read below to understand our spa policies. We invite you to contact us with any questions you might have! We'll typically answer text messages at any time of day, unless we're with a client, of course.
Booking Appointments – All of our bookings are through Vagaro. You can book online or via phone/text call. Either way, an email address will be required so that you can receive our automated appointment reminders and confirmations. All of our notification settings can be managed through your Vagaro account online.
Last Minute Cancellations/No Show Appointments Policy - Vagaro automatically sends appointment reminders and confirmations via text and/or email. PLEASE DO NOT HIT "REPLY" TO THOSE MESSAGES!! If you need to alter your appointment, CALL OR TEXT US DIRECTLY. Cancellations of less than 24 hours will be charged $25. If you rebook within 7 days, that fee will be credited to your service. NO SHOW appointments will be charged in FULL. No exceptions. We understand that life happens, please just give us a call! If something happens from our end that affects YOUR time, we will go above and beyond to make up for the inconvenience.
Groupon Clients - Your voucher is good for 120 days after purchase. If it is expired, we will honor the price you paid (receipt required) as a credit towards any service. Missed appointment vouchers will be redeemed through Groupon and you will receive a credit for the amount paid for the voucher towards your service. Weekend appointments (Friday, Saturday, and Sunday are not available for Groupon